Student Information

Welcome

H&H Accredited Training is pleased to welcome you and trust that your experience with H&H is both beneficial and enjoyable. H&H understands that it can be difficult trying to organise your time, transport, childcare and personal affairs and its professional staff are there to assist you. In order to make your experience with H&H as pleasant as possible, there are some requirements that need to be adhered to and your cooperation is appreciated.

Entry into H&H courses is open to all those participants wishing to gain qualifications in which H&H is registered to deliver.

Participants are provided with guidance on course selection where applicable, and vocational education outcomes. H&H will also assist in the identification of funding sources where students are not able to meet these costs.

Training Facilities

In-house facilities (i.e. telephones, facsimile and computers with internet access) are available for use by appointment. Photocopies are available at 20 cents per page. Tea and coffee making facilities are also available.

Competency Based Training

Nationally accredited courses delivered by H&H (RTO) are competency based. This means that training is delivered based on units of competency developed by the relevant industry.

Students’ abilities are assessed against these units of competency on a “can do” basis. When students can demonstrate competency and show that they have the required skills and knowledge, they can be assessed as competent. If students are not successful on the first attempt, they are provided with feedback and given further opportunities to demonstrate competency.

Recognition of Prior Learning

Students are entitled to apply for Recognition of Prior Learning (RPL) and/or Credit Transfer. Please ask for a copy of the RPL/Credit Transfer application form should this apply.

H&H will recognise the AQF qualifications and Statements of Attainment issued by any other RTO and employer letters for RPL/RCC applications.

Enrolment

Students are required to complete an enrolment form before commencing study. This form is used to create a student history file. All personal information is strictly confidential.

A deposit of 10% of the course cost is payable at the time of enrolment. Students will participate in H&H induction program on day one of the training. This induction will include facility information, course content information, assessment procedures and training pathways on course completion.

Conduct of Assessment

Assessment is conducted in accordance with the National Assessment Principles which underpin the Australian Quality Training Framework.

Assessment is competency based, against the standards outlined in the units of competency in National Training Packages. It includes:

• assessment to determine the training needs
• assessment during the training to judge how participants are progressing
• assessment at the end of each unit of training undertaken
• recognition of prior-learning or recognition of current competency

Assessment is conducted in accordance with the course being undertaken, including on-the-job assessment for work experience and assessment in classroom situations. This involves the collection of sufficient evidence to demonstrate the participant is competent. It may include:

• observation of processes carried out on-the-job
• measurement of knowledge and understanding
• observation of the attitudes the participant demonstrates

Assessment methods may involve the participant in:

• demonstrating their skills
• providing a service
• answering written and/or oral questions
• participating in discussions
• collecting examples of work

Appeals against Assessment Results

If you do not agree with your assessment, you should first discuss the result with your trainer. If you cannot reach a resolution you can appeal to our Training Manager. If you are still not satisfied then you have the right to get an independent expert to decide.

Students have 30 days from the date of their assessment to appeal against the assessment result. They can appeal on the grounds that:

• They were not told about the assessment process for the course.
• The assessment process differed significantly from what they were told.
• The assessment environment adversely affected their performance.
• They believe that they demonstrated competency in the assessment/s.

Students who want to appeal are advised to contact the Training Manager during office hours, 8:30am to 4:30pm Monday to Friday on 02 9897 3633. H&H will respond to assessment appeals in writing.

Freedom of Information

The Freedom of Information Act 1989 gives you the right to access documents held by H&H. Under the Act, you are also able to ensure that the records held by us concerning your personal affairs are not incomplete, missing, out-of-date or misleading. You can arrange to access your records at any time by advising us in writing and paying a fee of $30.00.

You can only ask to see document/s which may contain the information that you are seeking. You cannot ask for an answer to a specific question or ask for a document to be created specially to meet your request.

Learner Support

The learning support strategies offered by H&H Accredited Training College trainers and assessors include:

• providing and explaining written learning materials and illustrations to reinforce the learning
• clarifying technical jargon
• ensuring individual support and advice to participants
• negotiating opportunities for ‘hands-on’ experience and practice (where applicable)
• offering telephone support and advice

A fundamental element of the H&H training system is the provision of additional support for those participants who require further assistance in the areas of language, literacy and numeracy support.

Students with learning difficulties beyond the H&H trainer and assessors’ area of expertise are referred to external specialist agencies such as community colleges, or disability support agencies. In the event of a participant having language difficulties, in some instances, interpreters are sought and utilised.

Grievances

We are confident that you will be pleased with your course. Trainers are skilled and aware of the needs of students. If there should be a problem with your course, please raise it with the trainer in the first instance. Most problems can be resolved this way. If after raising the problem with the trainer the problem was not solved, or if you do not feel comfortable raising it with the trainer, then you should discuss the matter with the College staff.

Occupational Health & Safety

Consistent with the provisions of the Occupational Health and Safety Act in New South Wales, H&H is committed to ensure the health, safety and welfare of all employees and to provide a safe and acceptable healthy environment for all students and others at its workplace, protecting them from work-caused injury and ill health by complying with all relevant safety legislations.

To achieve the above statement and occupational health and safety objectives, H&H commit to the following:

• active involvement and commitment of staff to occupational health and safety at all levels in the workplace
• strive to prevent accident and disease through the identification, removal and control of hazards
• investigation and reporting of all accidents and dangerous incidents
• participation of and consultation with employees on safety matters of significance
• provision of first aid and emergency procedures
• appointment of a First Aid Officer (Training Coordinator)
• provision of information, training and supervision as necessary for safety

It is the responsibility of all students to advise an H&H staff member of any potential hazards or faulty equipment so that appropriate action can be taken.

Student Records

Students are required to notify H&H immediately when their name, address or contact details change. Please see the Training Coordinator to obtain a copy of the Change of Address/Personal Circumstances form.

All students are required to complete an Authority to View form, authorising H&H and other Government bodies to view your training records. Student records are treated as confidential and are kept in a safe and secure manner in accordance with Privacy guidelines.

Students are able to access their records at any time during their studies or after they have completed their training. If you want to access your student records, please contact the college to arrange this.

Equal Opportunity (Access & Equity)

H&H has policies in place for access and equity and anti-discrimination. Discrimination (of staff or students) on the basis of the following is prohibited.

• Gender
• Ethnic origin
• Pregnancy
• Marital status
• Sexual orientation
• Physical appearance
• Psychological barriers
• Religion

Course Evaluation

At the conclusion of each course you will be given the opportunity to provide feedback and evaluate the course. Please respond as honestly as possible so the College can continue to improve its courses. Evaluation forms can be handed to the trainer, or if you prefer, can be handed in to the College office staff.

Certificate/ Statement of Attainment

All H&H courses are accredited and the qualifications are nationally recognised. Students will be issued with a Certificate, Statement of Attainment or a Statement of Participation within 21 days of the course end date, if course fees have been paid in full.

• If a student satisfactorily completes a course that includes all modules from a qualification they will be issued with a Certificate.
• If a student satisfactorily completes selected units from a qualification they will be issued with a Statement of Attainment.
• If a student participates is a course but does not attain the competencies required they will be issued with a Certificate of Participation. All students will be given a second opportunity to be assessed against all units of competency.

Sexual Harassment Policy

H&H is committed to providing a work and training environment in which sexual harassment or intimidation will not be condoned or permitted. Sexual harassment is defined as unwelcome sexual advances, request for sexual favours and other verbal or physical conduct of a sexual nature, which makes a person feel offended, humiliated or intimidated. Not only is sexual harassment against H&H policy but it is illegal under Federal and State laws. All complaints of sexual harassment will be promptly and confidentially investigated.

Any student who feels they have been subject to sexual harassment or intimidation and feel it appropriate to report the incident should complete a Discrimination or Harassment Complaint form and submit it to the Training Manager (or an equivalent H&H representative) or the Directors of H&H Accredited Training.

Smoking Policy

Smoking is not permitted in any of the H&H training venues. During breaks smokers are requested to use designated areas for smoking and to use proper facilities for the disposal of butts etc.

Drugs and Alcohol

H&H policy prohibits the use or consumption of drugs or alcohol on its’ premises. Any student found to be affected and/or under the influence of these substances will be suspended from the days training. Should this occur a second time, the student will be expelled from the course.

Dress Regulations

Casual, comfortable clothing is acceptable unless otherwise specified.

Course Hours

Course times are negotiated, mindful of the student’s needs and requirements, and it is important that every possible effort is made to arrive at the venue on time to gain maximum benefit from your training course. It is also imperative to return from breaks at the correct time to ensure that other students are not disadvantaged.

Attendance

Students are required to attend each course as advised during the course induction. Frequent absences or lateness may result in non-achievement of some assessments/competencies.

If you are unable to attend, due to sickness or a personal issue, it is important that you notify Granville Training College on 02 9897 3633 on the day that you are unable to attend.

Emergency Procedures

In the case of emergency (i.e. fire or the need to evacuate the training premises) all students are to meet in the church grounds on the corner of South and William Streets Granville. Copies of the attendance records will be produced to ensure all students are present.

Refund Policy

Should H&H cancel a course the student will be refunded 100% of all course fees paid including the deposit. Should a student withdraw prior to commencement, H&H will retain the 10% that was paid upon enrollment as an administration fee. If more than the 10% deposit was paid at enrolment the difference will be refunded. If a student withdraws during a course the student will be charged a pro-rated amount based on how many days attended and the number of units completed. This calculation will not include the 10% deposit. Please note that the 10% deposit referred to is the 10% of the total course fee i.e. if a course is $1698 the 10% deposit payable is $170.

General Information

H&H reserves the right to alter the structure and timing of any course without warning. H&H accepts no responsibility for students vehicles or personal property and cannot accept responsibility for loss, damage or injury. Enrolment is conditional on the students’ adherence to H&H rules and regulations.

H&H reserves the right to remove (or expel) any student who in any way interferes with the learning experience of fellow students. No refund of monies will be given in this circumstance.

Payment of Fees
 

Fees vary according to the course, units or method of delivery and are subject to change without notice. Students are advised of all cost before enrolment. Receipt/s will be issued as each payment towards the course cost is made. Please ensure that you retain these in the event that there is a discrepancy.

Return of Assessments

Assessments/assignments will not be returned to students after marking. If you require a copy it is important that you take a copy prior to submitting your work. We highly recommend that you do so, in the event of loss or damage to your assessment/assignment. Whilst we take every precaution, H&H accept no responsibility for lost or damaged assessments/assignments.

Student Declaration Form

Each student will be required to complete and sign a Student Declaration Form verifying that all assignments submitted will be the student’s own work and not that of another person.

Reissue of Certificates

H&H will gladly reissue certificates that we have previously prepared and issued upon payment of a $20 reissue fee.

Contact Us
H&H Accredited Training Australasia Inc.
98 South Street
Granville NSW 2142

PO Box 1
Granville NSW 2142

Tel: 02 9897 3633
Fax: 02 9897 2833
Email: granville@hnh.org.au

Let H&H’s qualified staff assist you with your training needs.