ONLINE COURSE SUPPORT FAQs

 

Online course platform queries

How do I use the online platform?

Please click on the link below for more information and instructions on how to use the online platform. 

Link for online platform users.

I have entered the wrong password and now I am locked out.

  1. When prompted click on the 'unblock link'. 
  2. Click on the 're-captcha' and follow the instructions.

The system is programmed to think that you are a 'bot' and will block you for too many failed attempts. Once you have completed the 're-captcha' it will reset your account and you may continue to log in.

If this problem persists please contact the college for technical support on 96820100. 

How do I upload my assessment online?

To upload your assessment online we use the following platforms:

Google drive, Drop box and One drive. 

For further instructions please use this link.

 

Do I need to let someone know that I have completed my online quiz?

It is not necessary for you to notify us that you have complete your first aid quiz as we are able to see this. 

Can I complete the online quiz if I do not have a computer?

Yes, you may be able to access the first aid online quiz on your tablet, desktop or laptop. 

If you do not have access to these devices the college will provide a laptop for you to use at our college for 2 hours. We require two weeks notice so that we may organize this for you. 

How will I receive access to the online quiz?

You will receive an email from the college two weeks prior to your first aid practical. This email will include a booking confirmation of your first aid practical and a step by step process of how to access it.

The email will be sent to the email you have provided to us at the time of enrollment. If your email address has changed please contact us as soon as possible so that we may update this in our database. 

When I am answering the questions, the page freezes and I cannot continue.

Please make sure that you are using the following browsers: Google chrome and firefox. If you have a mac laptop or apple iphone refrain from using safari browser as this causes the page to freeze. It is recommended to complete your online course work on a laptop, tablet or desktop as mobile phones have cause some errors in the past.

Also, make use of the 'save and continue' button on the bottom of each page so that your data can be saved. 

 

Online First Aid quiz queries

What are the online requirements to attend First Aid practicals?

Each student will be provided with an online link consisting of 10 quizzes that must be completed prior to attending your first aid practical session. These online quizzes are compulsory for every student that is attending the first aid practical.

How do I use the zoom meeting option?

Please use the link below for more information and instructions on how to use zoom meetings.

Link for zoom meeting users.

 

DocuSign Queries

I am unsure on how to use DocuSign.

Please use the link below for step by step instructions on how to use DocuSign.

Link on how to use DocuSign.

 

I have logged into DocuSign and it jumps straight to another section.

This is correct as DocuSign is designed to allow for the numerous recipients involved in the paper trial to complete their sections.

ie. The trainer is required to sign their part after the student completes their individual information. If you are unsure if you have completed the form correctly you will be prompted to download it after completion. 

 

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