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Whether the course you’re undertaking will qualify you to work with children, the disabled or the aged community, you will need to have skills to communicate and build relationships with the family members of those in your care. This is a vital part of the care process and one that we cover in detail in all our courses at h&h and there are many ways we can implement this.

To begin with, whether it be Early Childhood Education, Care for Disabled People or Aged Care, we encourage families to be involved as much as possible in leisure activities.

This gives them a sense of involvement and allows them to feel as though they are truly spending quality time with their loved ones. This is particularly important of disabled and aged care patients and their families, who often may feel at a loss as to how to be involved in their loved one’s life.

We also teach you how to ensure that your space is as welcoming and friendly as possible, so if the family members have any questions, or need to approach you about anything at all, they don’t feel intimidated, rather, they feel relaxed and at ease when approaching you.

Means and methods of communication are also important. To this end, we assist you in developing communication skills with people from all walks of life and to allow for diversity and language and cultural differences.

Another wonderful way of relationship building with families is to invite them to volunteer on excursions, or assist with fund raising activities, or even offer advice on an area that you might be struggling with.

It’s also extremely important that you communicate back to the family members clearly and frequently on the progress and condition of their loved one. If their child learnt something new that day, be sure to let them know with enthusiasm. If a disabled student was able to achieve something that he or she hadn’t previously, share this news with them as it will undoubtedly raise their spirits. Likewise, if an elderly person in your care has had a particularly good day, relay the events of the day to their family to ensure they are across the situation.

All of this builds trust and respect, something that is core to the care industry and that will ensure you enjoy a long and rewarding career.

Do you want to know more? Feel free to contact the college at any time by emailing: granville@hnh.org.au or calling 02 9682 0100.